ZLDR1053 - Adapting Across Cultures Through Emotional Intelligence

Course Description

Gain the skills you need to become aware of your own cultural adaptability and capable of handling cultural change. Learn how to better acknowledge norms and differences, build rapport, negotiate across cultures and handle sensitive situations.

Learner Outcomes

Upon completion of this course, participants will be able to:

• Identify the elements of cultural competence in the workplace
• Increase understanding of their own cultural background and how it affects their perception and interpretations of other cultures
• Recognize the three dimensions of cultural awareness when interacting with other cultures
• Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups
• Understand how values differ among cultures
• Identify different communication styles among diverse cultural groups
• Give and receive feedback in a caring, respectful way
• Adapt behaviors that support cultural competency and minimize behaviors that undermine it

Applies Towards the Following Certificates

• Inclusive Champion Certificate Program (1.4 CEUs) : Inclusive Champion Certificate Program
• Inclusive Leadership Certificate Program (2.4 CEUs) : Inclusive Leadership Certificate Program