ZLDR1510 - Advanced Business Writing

Course Description

In the workplace, your writing is an extension of your professional identity. Whether you are composing a three-line email or a multi-page report, you need to write in a polished, professional manner. This advanced course builds upon the principles of written workplace communication emphasized in Business Writing.

Learner Outcomes

Upon completion, participants will be able to:

• Identify common grammar guidelines that should always be used when writing work-related emails, reports or other documents.
• Develop knowledge of email etiquette.
• Identify delicate situations and how to handle them appropriately.
• Develop efficient writing habits.
• Communicate clearly and with confidence.
• Manage challenging situations and audience questions.
• Learn composure techniques to overcome anxiety.
• Understand communication techniques and best practices.