Course Description

Tri-C’s Dispatch Communications Course is designed for individuals either                                                                                                                                        currently employed or seeking employment as a dispatcher or an employee                                                                                                                                              in the public safety field. Completion of this course will improve your skillset                                                                                                                                              and enhance your resume!  Our professional instructors network with area                                                                                                                                          agencies looking to hire and students will be included in a database                                                                                                                                                   alerting them of job opportunities. Dispatchers are in demand! Register today. 

SPRING 2026 COURSE DATES:

Saturday, March 21st, 1:00 PM - 3:00 PM    Mandatory Orientation

Saturday, March 28th - Sunday, June 28th, 8:30 AM - 5:00 PM

(Weekends only, no classes Easter or Memorial Day weekend.)                                                                                                                           Held at the Public Safety Training Center/Western Campus  

Classroom and hands-on training includes:

• Handling multiple simulated calls with scenarios in law/fire/EMS
• Keyboarding, listening, & responding to actual 911/non-emergency calls
• Skill-building exercises using computer-aided dispatch (CAD)
• Introductory course to emergency medical dispatch (EMD)
• Skills assessment exam in preparation for Dispatcher Civil Service Exam
• Alert, Lockdown, Inform, Counter, Evacuate (A.L.I.C.E.) training
• Job readiness and professionalism

Course Outline

Program Requirements:

18 years of age or older

High School Diploma/GED

Tri-C’s Adult Diploma Program helps you obtain a high school diploma AND a Dispatcher certificate AT NO COST.                             

Call 216-987-3044 for information and eligibility requirements.

Program Cost:

$1,700.00   Includes textbook, class materials, polo shirt, & test fee

The Tri-C Foundation helps eligible Dispatch Communications students by covering a portion of the tuition with a Workforce Training Scholarship.

Call 216-987-3347 for information and eligibility requirements.

Class Dress Code: 

• White polo shirt (short or long sleeves) until academy polo is provided in class
• Navy or black pants (no leggings or yoga pants)
• Dark-colored shoes and socks

• Academy jackets are optional and may be purchased separately (approx. $40) 

Learner Outcomes

 Program Completion:

• National Emergency Communications Certification focused on Police, Fire & EMS
• Certification in FEMA ICS-100 Incident Command System & industry-related subjects
• Tri-C Certificate of Completion

Notes