Cuyahoga Community College
ZACM1021 - CompTIA A+ Computer Support Technician
Course Description
The CompTIA A+ Computer Support Technician course prepares students for the 220-1201 and 220-1202 certification exams through comprehensive instructional content and hands‑on virtual labs. Learners can practice skills in a simulated environment while exploring real-world scenarios. The interactive chapters thoroughly cover all CompTIA A+ exam objectives and essential IT fundamentals, building proficiency in mobile devices, networking technologies, hardware, operating system installation and configuration, security, software troubleshooting, and more.
Course Outline
The CompTIA A+ course prepares the student to identify and explain basic computer components; set up a basic workstation; describe the importance of motherboard components, including their properties and purpose; troubleshoot frequent problems related to motherboards, RAM-CPU and power with appropriate tools; describe in detail the various features and requirements of Microsoft Operating Systems Windows 7, 8 and 8.1; deploy and enforce security best practices to secure a workstation for Windows 10; and distinguish between internet connection network types and their features.
Learner Outcomes
The CompTIA A+ is a globally recognized industry standard for establishing an IT career. The CompTIA A+ Core Series 220-1201 and 220-1202 exams cover extended content on growing IT support roles, including expanded baseline security topics. The certification provides a different approach to defining competency in operational procedures, including basic disaster prevention, recovery, scripting basics and a greater dependency on networking and device connectivity.