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Course Description

This course introduces participants to the principles of Continuous Improvement, Lean Six Sigma and Quality — all of which are key tools in the mitigation of process-related issues. Participants will learn about the 7 Wastes and other basic quality methods, the benefits that continuous improvement can bring to their organization, and how to leverage a team approach to solving work problems. An interactive, activity-based learning environment allows participants to practice using the key tools and teaching points covered in this course.

Learner Outcomes

Upon completion, participants will be able to:

  • Understand the principles of Continuous Improvement and Lean Six Sigma.
  • Know the spheres of influence for each process-related issue and how to leverage one’s team to maximize the sustainability of continuous improvement projects.
  • Identify where the process issues lie in their work departments and in their organization as a whole.
  • Recognize and utilize the tools and methodologies for problem-solving and continuous improvement.
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