Coaching for development recognizes the need for employees to feel committed to their work and helps managers and other leaders encourage individual performance as a means for increasing engagement and, ultimately, productivity. In this session, participants will learn the key elements of building a successful coaching relationship and how to best implement a coaching framework. They will also discover tools for assessing employee commitment levels to determine the most effective coaching response for a variety of situations.
Upon completion, participants will be able to:
- Identify the benefits of coaching.
- Recognize why coaching is resisted.
- Use a model to assess performance potential and develop an appropriate coaching response.
- Apply a coaching process to successfully deal with performance issues and develop mutually agreeable improvement plans.
- Identify the characteristics of effective feedback, using a mirroring technique to provide both positive and negative feedback in a coaching situation.
- Determine when it is appropriate to use “quick” coaching versus “in-depth” skills/results coaching.
NotesThis course is part of the Experienced Manager Certificate.
Applies Towards the Following Certificates
- Experienced Manager Certificate Program (2.8 CEUs) : Experienced Manager Certificate Program
- Experienced Project Manager Certificate (6.4 CEUs) : Experienced Project Manager Certificate