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Course Description

Coaching for development recognizes the need for employees to feel committed to their work and helps managers and other leaders encourage individual performance as a means for increasing engagement and, ultimately, productivity. In this session, participants will learn the key elements of building a successful coaching relationship and how to best implement a coaching framework. They will also discover tools for assessing employee commitment levels to determine the most effective coaching response for a variety of situations.

Learner Outcomes

Upon completion, participants will be able to:

  • Identify the benefits of coaching.
  • Recognize why coaching is resisted.
  • Use a model to assess performance potential and develop an appropriate coaching response.
  • Apply a coaching process to successfully deal with performance issues and develop mutually agreeable improvement plans.
  • Identify the characteristics of effective feedback, using a mirroring technique to provide both positive and negative feedback in a coaching situation.
  • Determine when it is appropriate to use “quick” coaching versus “in-depth” skills/results coaching.

Notes

This course is part of the Experienced Manager Certificate.

Applies Towards the Following Certificates

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