Course Description

Discover how to develop, implement and maintain effective supplier nonconformance and supplier partnership programs in your organization. Participants will learn the differences between short-term (interim/remedial) action and long-term (corrective/preventive) action and how to implement key supplier metrics for monitoring and improvement.  

Learner Outcomes

Upon completion, participants will be able to:

  • How to Identify Supplier Problems (Module 1):
    • Discuss typical supplier problems that occur in various industries (software, services, healthcare, manufacturing).
    • Understand criteria used to determine if a supplier problem exists.
    • Understand methods used to determine the severity of supplier problems.
  • How to Separate the Vital Few from the Trivial Many (Module 2)
    • Define a Nonconformance Report (NCR) and its use as a short-term action.
    • Define a Supplier Corrective Action Request (SCAR) and its use as a long-term action.
    • Understand when to use an NCR vs. a SCAR, depending on severity.
    • Understand how to address trivial issues.
    • Understand how to address important issues (cost, production, risk).
  • Understanding and Implementing a NCR Process (Module 3)
    • Understand the sections of a NCR form.
    • Understand when and who decides if a NCR is elevated to a SCAR.
    • Understand the resources involved in NCRs (e.g., MRB members).
    • Understand who communicates the nonconformance to the supplier.
    • Understand who communicates the supplier problem to appropriate personnel and how quickly (quarantine, stop shipments, recall, etc.).
    • Understand how critical timing and communication are when dealing with a potentially large and expensive supplier nonconformance.
  • Understanding and Implementing a SCAR Process (Module 4)
    • Understand the sections of a SCAR form.
    • Understand how to conduct root cause analysis.
    • Understand how to identify effective corrective actions based on root cause.
    • Understand the resources involved in SCARs (e.g., functional personnel).
    • Understand who gives the supplier the SCAR and in what time frame.
    • Understand where SCARs are kept and who monitors them for response, action implementation and follow-up.
  • Establishing, Measuring and Reporting Supplier Metrics (Module 5)
    • Understand the typical time allotted for SCAR responses.
    • Understand who reviews supplier responses and determines if they are acceptable.
    • Understand actions taken if supplier actions are unacceptable.
    • Understand why follow-up is a critical step in an effective supplier nonconformance process.
    • Understand key supplier nonconformance metrics and how they are measured.
    • Understand who is responsible for maintaining supplier nonconformance log and communicating supplier metrics to management.
  • Implementing an Effective Supplier Partnership Program (Module 6)
    • Understand key components of an effective supplier partnership program.
    • Understand key personnel involved in an effective supplier partnership program.
    • Understand how an effective partnership program is essential for an effective supplier management program.
    • Understand key tips and traps for supplier partnership programs.


Participants will have 180 days to complete this self-paced online course.

All necessary course materials are included.


System Requirements:

Internet Connectivity Requirements:

  • Cable and DSL internet connections recommended.

Hardware Requirements:

  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/headphones to listen to Dialogue streaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.

Operating System Requirements:

  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.

Web Browser Requirements:

  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.

Software Requirements:

  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.

Web Browser Settings:

  • Accept cookies
  • Disable pop-up blocker.

Enroll Now - Select a section to enroll in

Section Title
Effectively Handling Supplier Nonconformances (Online)
Jul 01, 2020 to Jun 30, 2021
Contact Hours
Delivery Options
Course Fee(s)
Course Fee non-credit $400.00