Share
Loading...

Course Description

Discover how to develop, implement and maintain effective supplier nonconformance and supplier partnership programs in your organization. Participants will learn the differences between short-term (interim/remedial) action and long-term (corrective/preventive) action and how to implement key supplier metrics for monitoring and improvement.  

Learner Outcomes

Upon completion, participants will be able to:

  • How to Identify Supplier Problems (Module 1):
    • Discuss typical supplier problems that occur in various industries (software, services, healthcare, manufacturing).
    • Understand criteria used to determine if a supplier problem exists.
    • Understand methods used to determine the severity of supplier problems.
  • How to Separate the Vital Few from the Trivial Many (Module 2)
    • Define a Nonconformance Report (NCR) and its use as a short-term action.
    • Define a Supplier Corrective Action Request (SCAR) and its use as a long-term action.
    • Understand when to use an NCR vs. a SCAR, depending on severity.
    • Understand how to address trivial issues.
    • Understand how to address important issues (cost, production, risk).
  • Understanding and Implementing a NCR Process (Module 3)
    • Understand the sections of a NCR form.
    • Understand when and who decides if a NCR is elevated to a SCAR.
    • Understand the resources involved in NCRs (e.g., MRB members).
    • Understand who communicates the nonconformance to the supplier.
    • Understand who communicates the supplier problem to appropriate personnel and how quickly (quarantine, stop shipments, recall, etc.).
    • Understand how critical timing and communication are when dealing with a potentially large and expensive supplier nonconformance.
  • Understanding and Implementing a SCAR Process (Module 4)
    • Understand the sections of a SCAR form.
    • Understand how to conduct root cause analysis.
    • Understand how to identify effective corrective actions based on root cause.
    • Understand the resources involved in SCARs (e.g., functional personnel).
    • Understand who gives the supplier the SCAR and in what time frame.
    • Understand where SCARs are kept and who monitors them for response, action implementation and follow-up.
  • Establishing, Measuring and Reporting Supplier Metrics (Module 5)
    • Understand the typical time allotted for SCAR responses.
    • Understand who reviews supplier responses and determines if they are acceptable.
    • Understand actions taken if supplier actions are unacceptable.
    • Understand why follow-up is a critical step in an effective supplier nonconformance process.
    • Understand key supplier nonconformance metrics and how they are measured.
    • Understand who is responsible for maintaining supplier nonconformance log and communicating supplier metrics to management.
  • Implementing an Effective Supplier Partnership Program (Module 6)
    • Understand key components of an effective supplier partnership program.
    • Understand key personnel involved in an effective supplier partnership program.
    • Understand how an effective partnership program is essential for an effective supplier management program.
    • Understand key tips and traps for supplier partnership programs.

Notes

Participants will have 180 days to complete this self-paced online course.

All necessary course materials are included.

 

System Requirements:

Internet Connectivity Requirements:

  • Cable and DSL internet connections recommended.

Hardware Requirements:

  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/headphones to listen to Dialogue streaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.

Operating System Requirements:

  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.

Web Browser Requirements:

  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.

Software Requirements:

  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.

Web Browser Settings:

  • Accept cookies
  • Disable pop-up blocker.
Loading...

Enroll Now - Select a section to enroll in

Section Title
Effectively Handling Supplier Nonconformances (Online)
Type
Online
Dates
Jul 01, 2019 to Jun 30, 2020
Contact Hours
16.0
Delivery Options
Course Fee(s)
Course Fee non-credit $400.00