Course Description

Supply chains encompass the companies and the business activities needed to design, make, deliver and use a product or service. Businesses depend on supply chains to survive and thrive. Every business fits into one or more supply chains, with a role to play in each of them.

This course provides an organized framework for understanding the essential concepts of supply chain management, and how to develop and deploy supply chains to achieve success in a fast-paced global economy.

Course Outline

Lesson 1: Key Concepts of Supply Chain Management

This lesson will define supply chain management, goals, business models and strategy alignment, along with the historical view and background of the practice.

Lesson 2: Supply Chain Operations: Planning and Sourcing

This lesson will introduce the business operations that drive the supply chain. Planning and sourcing will be defined, along with business strategies and operational goals to help increase success.

Lesson 3: Supply Chain Operations: Making and Delivering

This lesson will provide details of the "make" category, including the operations required to develop and build the products and services that a supply chain provides.  The "delivery" category will also be introduced, to ensure customers receive products and services.

Lesson 4: Using Information Technology

This lesson will cover the three functions of supporting technology for effective supply chain operations, including data capture and communication, data storage and retrieval, and data manipulation and reporting.

Lesson 5: Metrics for Measuring Supply Chain Performance

This lesson will define the four market quadrants of a useful market model: developing, growth, steady, and maturity.

Lesson 6: Supply Chain Coordination

This lesson will introduce supply chain coordination including "the bullwhip effect," which occurs when small changes in product demand translates into windening swings in demand, as experienced by customers further back in the supply chain.

Lesson 7: Supply Chain Innovation for the Real-Time Economy

This lesson will provide real-time innovations for supply chain management including collaboration, coordination simulations and monitoring systems to help improve communication between companies.

Lesson 8: Defining Supply Chain Opportunities

This lesson will introduce the work of defining supply chain opportunities and how the five key deliverables are produced to create a complete end to end supply chain.

Lesson 9: Creating Supply Chains for Competitive Advantage

This lesson will show you how to create competitive advantages in supply chains, including the identification of new emerging opportunities, creative objectives and strategic alliances for competitive advantage.

Lesson 10: The Promise of The Real-Time Supply Chain

This lesson will provide a detailed look at the effect of dynamic real-time supply chains. These supply chains are highly responsive and very efficient, allowing for real-time operating adjustments and better adjustments to business changes.

Learner Outcomes

Upon completion, participants will be able to:

  • Appreciate what a supply chain is and what it does
  • Understand where your company fits in the supply chains it participates in and the role it plays in those supply chains.
  • Exercise an executive-level understanding of operations involved in supply chain planning and sourcing.
  • Assess supply operations in your company that may be candidates for outsourcing.
  • Identify available technologies that is available to support and enable effective supply chain operations.
  • Employ a useful model for assessing markets and the supply chains that support them.
  • Define a concise set of metrics for measuring the performance of a company's supply chain operations.
  • Understand a common supply chain dynamic that is a major contributor to the “boom to bust” business cycle.
  • Consider trends that make coordination and collaboration key requirements for success in 21st Century supply chains.
  • Define performance targets for your company to succeed in the markets you serve.


Participants will have 12 Months to complete this self-paced online course.

All necessary course materials are included.


System Requirements:

Internet Connectivity Requirements:

  • Cable and DSL internet connections are recommended.

Hardware Requirements:

  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue streaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.

Operating System Requirements:

  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.

Web Browser Requirements:

  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.

Software Requirements:

  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.

Web Browser Settings:

  • Accept cookies
  • Disable pop-up blocker.

Enroll Now - Select a section to enroll in

Section Title
Introduction to Supply Chain Management (Online)
Jul 01, 2020 to Jun 30, 2021
Contact Hours
Delivery Options
Course Fee(s)
Course Fee non-credit $999.00