Cuyahoga Community College
ZLDR0149 - Basic Management Skills (Online)
Course Description
Understanding how to transition into management is the goal of this course. It presents the skills needed to help you move into a management position along with key strategies to help you navigate the "management minefield" with ease. Learning how to deal with the pressures from peers and expectations of upper management are keys to being a good manager. Presented are methods for dealing with unruly employees, the role of office politics and listening techniques that can help you understand what your boss is expecting. The impact of effective management on corporate goals and profitability is also presented. This class is designed to empower your management capabilities.Course Outline
Lesson 1: Getting Started
In this lesson we will take a look at the role of the manager and the process of becoming comfortable in your new role.
Lesson 2: Important First Steps
In this lesson we will look at skills that you will use daily in your new position. These include listening, showing appreciation and building trust.
Lesson 3: Building Your Team
In this lesson we will take a look at how to build your team, from hiring to assigning roles.
Lesson 4: Managing the Hard Parts
In this lesson we will take a look at some of the less pleasant parts of managing: disciplining employees, dealing with problem employees and managing in times of change.
Lesson 5: Building Relationships
In this lesson we will take a look at building relationships with employees and other areas of the company.
Lesson 6: Motivating and Encouraging
In this lesson we will take a look at getting the most from our employees, from motivating them to encouraging them to be innovative.
Lesson 7: Performance Appraisals
In this lesson we will take a look at creating job descriptions, performing job appraisals and setting salary requirements.
Lesson 8: Personal Development
In this lesson we will look back at ourselves and our responsibilities to continue personal development.
Lesson 9: Communication Skills
In this lesson we will look at the communication skills you will need.
Lesson 10: Putting it All Together
In this lesson we will look back at what we have learned and review our new management skills.
Learner Outcomes
Upon completion, participants will be able to:
- Identify the roles and responsibilities of a manager
- Identify the process of active listening
- Identify skills for hiring and keeping good employees
- Identify ways to discipline employees
- Identify skills for building relationships
- Identify ways to motivate employees
- Identify the process of performance appraisals
- Identify time management strategies
- Identify effective meeting management skills
- Complete a self-assessment on their new skills
Notes
Participants will have 180 days to complete this self-paced online course.
All necessary materials are included.
System Requirements:
Internet Connectivity Requirements:
- Cable and DSL internet connections are recommended for the best experience.
- CPU: 1 GHz or higher
- RAM: 2 GB or higher
- Resolution: 1280 x 720 or higher
- Speakers / Headphones
- Microphone (Webinar / Live Online sessions)
- Microsoft Windows 7 or 10 (Home, Pro)
- Mac OSX 10 or higher
- Latest Chrome OS
- Latest Linux Distributions
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online-based courses.
Web Browser Requirements:- Latest Google Chrome is recommended for the best experience.
- Latest Mozilla Firefox
- Latest Microsoft Edge
- Latest Apple Safari
- Office suite (Microsoft Office, OpenOffice or LibreOffice)
- PDF reader program (Adobe Reader, Foxit)
- Courses may require other software that is denoted in the above course outline.