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Course Description

Employees who exceed expectations in their daily work are often promoted to leadership roles. However, the transition from support staff to leader is often a challenging one. Though technical and functional expertise are essential, without the skills to communicate effectively, and engage and lead others, the transition can be difficult. This course will help you acquire the skills needed to become a respected, highly regarded leader.

Course Outline

Upon completion of this course, participants will be able to:

  • Identify key leadership competencies.
  • Discuss several forms of leadership.
  • Leverage their emotional intelligence to enhance communication with employees.
  • Understand the tenets of situational leadership.
  • Elevate their leadership to the next level.

Notes

Required course for the Frontline Manager Certificate Program.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Frontline Leadership: The Leadership Journey
Type
Discussion/Lecture
Days
Th
Time
8:00AM to 12:00PM
Dates
Dec 10, 2020
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Frontline Leadership: The Leadership Journey
Type
Virtual (Online/Discussion)
Days
F
Time
8:00AM to 12:00PM
Dates
Feb 26, 2021
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Frontline Leadership: The Leadership Journey
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
May 05, 2021
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Frontline Leadership: The Leadership Journey
Type
Virtual (Online/Discussion)
Days
W
Time
8:00AM to 12:00PM
Dates
May 05, 2021
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Frontline Leadership: The Leadership Journey
Type
Discussion/Lecture
Days
Th
Time
8:00AM to 12:00PM
Dates
Jun 10, 2021
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Frontline Leadership: The Leadership Journey
Type
Virtual (Online/Discussion)
Days
Th
Time
8:00AM to 12:00PM
Dates
Jun 10, 2021
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00