Course Description

CompTIA A+ certification is a globally recognized industry standard for establishing an IT career. The A+ Core Series 220-1001 and 220-1002 exams cover expanded content on growing IT support roles, including expanded baseline security topics. A+ certification defines competency in operational procedures including basic disaster prevention, recovery and scripting basics, as well as a greater dependency on networking and device connectivity.

This course includes free 12-month access to a cloud-based lab platform that uses high-quality practical exercises to help students develop the skills necessary to succeed in high-demand IT jobs. Students execute each practical task in a safe environment, accessible from anywhere, without needing to buy their own hardware or risk damage to their own system.


Course Outline

Chapter 1: Troubleshooting

  • Module A: Troubleshooting theory
  • Module B: Safety
  • Module C: Professionalism
  • Summary

Chapter 2: Motherboards and CPUs

  • Module A: Motherboards
  • Module B: CPUs
  • Summary

Chapter 3: Computer Power Supplies

  • Module A: Power supply connectors
  • Module B: Power supply installation
  • Module C: Power supply troubleshooting
  • Summary

Chapter 4: Memory

  • Module A: Read-only memory
  • Module B: Random access memory
  • Summary

Chapter 5: Computer Expansion

  • Module A: Expansion interfaces
  • Module B: Expansion card installation
  • Module C: Connectors and cables
  • Summary

Chapter 6: Physical Storage

  • Module A: Disk drives
  • Module B: RAID storage
  • Module C: Optical drives
  • Module D: Other storage methods
  • Summary

Chapter 7: Input-Output Devices

  • Module A: Input devices
  • Module B: Output devices
  • Module C: Dual input-output devices
  • Summary

Chapter 8: Display Devices

  • Module A: Display technologies
  • Module B: Display management
  • Summary

Chapter 9: Operating Systems

  • Module A: Windows versions and features
  • Module B: Non-Windows operating systems
  • Module C: Operating system installation and upgrades
  • Module D: Applications and scripting
  • Summary

Chapter 10: Windows Management

  • Module A: Operating system features and tools
  • Module B: Control panel utilities
  • Module C: Command-line tools
  • Module D: Troubleshooting
  • Summary

Chapter 11: Network Basics

  • Module A: Classifying networks
  • Module B: Network devices
  • Module C: Internet connections
  • Summary

Chapter 12: Network Cables and Connectors

  • Module A: Twisted-pair connections
  • Module B: Coaxial connections
  • Module C: Optical media
  • Summary

Chapter 13: Network Protocols

  • Module A: TCP/IP settings
  • Module B: Transport protocols
  • Module C: Application protocols
  • Summary

Chapter 14: Wireless Networking

  • Module A: Wireless technology
  • Module B: Wi-Fi standards
  • Summary

Chapter 15: Windows Networking

  • Module A: Network shares
  • Module B: Network connections
  • Module C: Connection troubleshooting
  • Summary

Chapter 16: Virtualization and Cloud Computing

  • Module A: Virtualization
  • Module B: Cloud computing
  • Summary

Chapter 17: Mobile Devices

  • Module A: Mobile device types
  • Module B: Mobile device configuration
  • Module C: Mobile device troubleshooting
  • Summary

Chapter 18: Security Principles

  • Module A: Threats and vulnerabilities
  • Module B: Security controls
  • Summary

Chapter 19: Security Technologies

  • Module A: Operating system security
  • Module B: Security hardware and software
  • Summary

Chapter 20: Securing Devices and Data

  • Module A: Workstation security
  • Module B: Mobile device security
  • Module C: Security troubleshooting
  • Summary

Chapter 21: SOHO Network Configuration

  • Module A: SOHO router features
  • Module B: Network security
  • Summary

Chapter 22: Printers and Multi-function Print Devices

  • Module A: Printer technologies
  • Module B: Printer installation and maintenance
  • Module C: Printer troubleshooting
  • Summary

Chapter 23: Custom Computers

  • Module A: Custom computer considerations
  • Summary

Chapter 24: Operational Procedures

  • Module A: IT operations
  • Module B: Environmental factors
  • Module C: Incident response
  • Module D: Backup and recovery
  • Summary

Chapter 25: Appendix A

Chapter 26: Appendix B

  • 3D Objects

Chapter 27: Appendix: 3D Avatar-Based Simulation

  • 220-1001 3D Game
  • 220-1002 3D Game


Participants have 12 months to complete this self-paced online course.

This course includes both CompTIA A+ 220-1001 and 220-1002. If you are interested in taking these classes separately, please visit the registration links below for the individual class pages.


This course prepares students to take the CompTIA A+ 220-1001 and 220-1002 certification exams.

Exam voucher included in price.

Internet Connectivity Requirements:

  • Cable and DSL internet connections are recommended.

Hardware Requirements:

  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue streaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.

Operating System Requirements:

  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.

Web Browser Requirements:

  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.

Software Requirements:

  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.

Web Browser Settings:

  • Accept cookies
  • Disable pop-up blocker.

Enroll Now - Select a section to enroll in

Section Title
CompTIA A+ 220-1001 and 220-1002 (Online)
Jul 17, 2019 to Jun 30, 2020
Contact Hours
Delivery Options
Course Fee(s)
Course Fee non-credit $1,485.00