ZCISZCIS1032 - Cisco Certified Network Associate (CCNA) Voice

Course Description

This course prepares students for the CCNA Voice exam (IIUC 640-460). Students will develop the skills needed to perform basic IP telephony installation, configuration and maintenance using Cisco Unified Communications Manager Express, Cisco Unity Express and the UC500 Smart Business Communications System solutions.

Individuals with CCNA Voice certification are prepared for jobs as voice technology administrators, voice engineers and voice managers.

Course Outline

1. Cisco Unified Communications Systems Introduction

2. Traditional Telephony Operations

3. VoIP Fundamentals

4. Cisco Unified Communications Manager Express Implementation

5. Cisco Unity Express Implementation

Learner Outcomes

• Operation of traditional telephony systems, both public and private
• Key features and functionality of a Cisco IOS Unified Communications system
• CUCME/CUE market, positioning strategies and deployment models
• VoIP fundamentals
• VoIP protocols
• Configure IP phones for use in a Cisco IOS Unified Communications network
• Key features and functionality of CUCME
• Key features and functionality of CUE
• Configure analog voice interfaces, digital voice interfaces and dial peers to set up VoIP communications.
• Configure additional Cisco CUCME features, including GUI features and phone features
• Install CUE and configure Auto Attendant
• Configure voicemail features
• Upgrade CUE and troubleshooting
• Cisco CUCME/CUE deployment scenarios and issues
• Components, features and positioning of the Cisco Smart Business Communications System (UC520)
• Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
• Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant

Notes

Required text:

Cisco Press

ISBN: 1-58720-207-7

CCNA Voice Official Exam Certification Guide

Jeremy Cioara, Kris A. Krake Carroll