ZCIA1010 - Cisco Certified Support Technician (CCST) Networking (100-150)

Course Description

The Cisco Certified Technician Routing and Switching course prepares students for on-site support and maintenance of Cisco routers, switches and operating environments. Learn to diagnose, restore, repair and replace critical Cisco networking and system devices at customer sites; understand the Cisco IOS Software operating modes and identify commonly found software; and use the Cisco Command Line Interface (CLI) to connect and service products. CCT Routing and Switching certification is one of the best ways to build a foundation and begin supporting other Cisco devices and systems.

This course is for those who perform on-site installation, support and maintenance of Cisco networking devices and work with the Cisco Technical Assistance Center (TAC).

Course Outline

• Review networking fundamentals, including connectivity, LAN and WAN, OSI model, subnetting and addressing.
• Identify Cisco router and switch models, accessories, cabling and interfaces.
• Understand Cisco IOS Software operating modes and identify commonly found software.
• Use the Cisco Command Line Interface (CLI) to connect and service products.
• Recognize the interfaces on Cisco equipment including the Cisco Catalyst 6500, 4500, 3560, 3750 and 9300 and 2960 series switches and Cisco 2800, 2900, 3800, 3900, 4321 series integrated service routers.
• Use cabling on Cisco equipment.
• Describe common terms and use of hardware memory in Cisco routers and switches.
• Describe Cisco CatOS/IOS Software operating modes.
• Determine current mode of a device.
• Use and interpret basic Cisco IOS Software commands.
• Perform software upgrade or downgrade using TFTP, xmodem, tftpdnld, flash memory, memory card reader or USB.
• Perform password recovery on a Cisco device.
• Describe IP addressing and subnet.
• Differentiate between Layer 2 technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, Serial, ATM, ISDN, DSL, Optical, etc.
• Explain what TFTP does.
• Explain what a CSU/DSU does.
• Explain Telco termination point.
• Explain what Telnet and SSH do.
• Describe what ping and Extended does.
• Use OSI and TCP/IP models and associated protocols to explain how data flows in a network.
• Identify and correct common network problems at Layers 1 and 2.

Learner Outcomes

• Review networking fundamentals, including connectivity, LAN and WAN, OSI model, subnetting and addressing.
• Identify Cisco router and switch models, accessories, cabling and interfaces.
• Understand Cisco IOS Software operating modes and identify commonly found software.
• Use the Cisco command line interface (CLI) to connect and service products.
• Explain effective field servicing and equipment replacement, including hot swappable, with support of the Cisco (TAC)
• Understand LAN and WAN fundamentals..
• Use Cisco equipment and related hardware.
• Understand Cisco IOS Software operation.
• Solve common Routing issues.

Notes

Target Audience:

Cisco field support technicians and other support engineers

Textbook:

PUBLISHER: Ciscopress

TITLE: CCNA 200-301 Official Cert Guide Volume 1

AUTHOR: Wendell Odom