Course Description

Comprehensive training designed to prepare students to successfully test for the Certified Healthcare Access Associate (CHAA) national examination that offers industry recognized credentials. Coursework include Medical Terminology, Electronic Health Records, Fundamentals of Billing and Reimbursement, and PAS Fundamentals that validates the knowledge and skills in alignment with industry standards.

Course Outline

Medical terminology

Electronic health records

Customer service

Patient scheduling

Patient registration

Revenue cycle

Finance and insurance

Patient encounters and billing information

Billing and reimbursement

Agencies and government regulations

Regulatory compliance and more


Learner Outcomes

Mandatory CHAA Review Session
Upon successful program completion, eligible to sit for the CHAA national exam
Private CHAA Exam upon successful completion & financial clearance (1st attempt only)


Late Registration may require textbooks to be picked up from Metro Campus department.

Program cost is $3000.00 (includes textbooks and exam)

Virtual classes by WebEx/Zoom and classwork on Tri-C Blackboard

Non-credit program and is not covered by financial aid (FAFSA, student loans, etc.)

There are no course prerequisites for the program

High School Diploma/GED required.

Strict attendance policy – attendance is primary indicator of academic success


Technical Requirements:

High-speed internet connection

Laptop/Desktop required - tablets/Chromebooks are not suitable

Webcam for continuous use during virtual classes required

Web conference headsets are suggested

Intermediate computer skills are recommended

Web browser must support cookies and JavaScript

Current version of Adobe Reader (for pdf downloads)


Enroll Now - Select a section to enroll in

Section Title
Comprehensive Patient Access Specialist - Virtual Classroom
M, T, W
6:00PM to 9:00PM
Nov 01, 2021 to Mar 23, 2022
Schedule and Location
Contact Hours
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
F670 non-credit $3,000.00
Section Notes
This is a Virtual "Live" Class that meets on Mon, Tues and Thurs.
See Technical Requirements
Additional Details:
Laptop/Desktop required with updated Browser and Adobe Acrobat Reader
Chromebooks are not compatible
Headsets Recommended 
No Classes: 11/24, 12/27. 12/28, 12/29, 01/03, and 01/17
Metro Campus Events:
CHAA Review Session: April 2 22 (9am - 2pm)
CHAA Exam: April 9 22 (10am - 12pm)
Questions, email