Cuyahoga Community College
ZLDR0212 - Workplace Essentials Soft Skills Bundle (Online)
Course Description
The Workplace Essentials Soft Skills Bundle assists participants with a variety of skills needed for customer and business support. Participants will acquire a strong skill set, acquiring skills needed to deal with difficult customers, generate return business, and facilitate teamwork within the company. During these workshops, students will learn business ethics and etiquette, change management, civility in the workplace, customer service and support, conflict resolution, networking, risk assessment, safety in the workplace, and teamwork and teambuilding skills.Course Outline
The Workplace Essentials Soft Skills Bundle includes the following courses:
- Appreciative Inquiry
- Business Acumen
- Business Ethics
- Business Etiquette
- Change Management
- Civility in the Workplace
- Conflict Resolution
- Customer Service
- Customer Support
- Cybersecurity
- Delivering Constructive Criticism
- Developing Corporate Behavior
- Handling Difficult Customers
- Networking Outside the Company
- Networking Within the Company
- Risk Assessment and Management
- Safety in the Workplace
- Teambuilding for Managers
- Teamwork and Teambuilding
Notes
Participants will have 12 months to complete this online, self-paced course.
System Requirements
Internet Connectivity Requirements:
Cable/DSL internet connection recommended for best experience
Hardware Requirements:
CPU: 1 GHz or higher
RAM: 2 GB or higher
Resolution: 1280x720 or higher
Speakers/headphones
Microphone (webinar/live online sessions)
Operating System Requirements:
Microsoft Windows 7 or 10 (Home, Pro)
Mac OSX 10 or higher
Latest Chrome OS
Latest Linux distributions
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses.
Web Browser Requirements:
Latest Google Chrome recommended for best experience
Latest Mozilla Firefox
Latest Microsoft Edge
Latest Apple Safari
Basic Software Requirements:
Office suite software (Microsoft Office, OpenOffice or LibreOffice)
PDF reader program (Adobe Reader or FoxIt)
Courses may require other software (denoted in course outline above)