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Course Description

WORKSHOP OVERVIEW

This interactive workshop demonstrates how to process map, a fundamental and critical tool to address what many companies find difficult to do: make a fundamental change in business processes such as administrative, professional and transactional activities. You will see how the key elements of lean thinking apply to such activities by identifying key processes to tackle, drawing an accurate process map and applying lean principles to envision a leaner future-state for a process.

BENEFITS
Through instruction, discussion, group activities and hands-on exercises, you will learn how to:

  • Identify a business process.
  • Map the process to identify and eliminate waste.
  • Redesign the process for improved cost, service and quality.
  • Improve customer response and service.
  • Develop meaningful metrics to assess the effectiveness of improvements.

Discovery of a company’s current state reveals ways to eliminate waste, link material flow and information, and organize improvements in the current process. By visualizing the current state of a process and determining ways to streamline the process, cost savings and an increase in productivity can be realized.

 

Course Outline

 

COURSE OUTLINE

Training will take place in one eight-hour session or two and a half days.

Note: Online modules are a prerequisite for process mapping training.
For completion of the online modules, participants need a computer or laptop that has a Windows operating system.

 

 

Morning Session

*Introduction to Lean

*Mapping the Process

Eight Wastes

Creating Flow

Group Work: Mapping a Process

Afternoon Session

Group Work: Mapping a Process (Continued)



 

Learner Outcomes

 

COURSE OUTLINE

Training will take place in one eight-hour session or two and a half days.

 

Note: Online modules are a prerequisite for process mapping training.
For completion of the on-line modules, participants need a computer or laptop that has a Windows operating system.

 

 

Morning Session

*Introduction to Lean

*Mapping the Process

Eight Wastes

Creating Flow

Group Work: Mapping a Process

Afternoon Session

Group Work: Mapping a Process (Continued)



 
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