Course Description

This rigorous five-course certificate program was developed by Google to prepare students for entry-level careers in IT support. Online sessions feature a dynamic mix of video lectures, quizzes and hands-on labs. Successfully complete all 54 course hours of training to become a certified Google IT Support Professional. Financial support available. No prior experience necessary.

Course Outline

Course 1: Technical Support Fundamentals

Introduces learners to the information technology field and its various facets, including computer hardware and software, internet, troubleshooting and
customer service.

Course 2: The Bits and Bytes of Computer Networking

Examine the five-layer model of computer networks, as well as the standard protocols of transmission control protocol/internet protocol communications. 

Course 3: Operating Systems and You: Becoming a Power User

This course goes into more depth on operating systems and the critical tasks IT professionals perform on them, such as managing software and configuring hardware.  

Course 4: System Administration and IT Infrastructure Services

An introduction to the multiuser environment and infrastructure services that large and small organizations use. Gain a deeper understanding of the cloud, from cloud infrastructure setups to managing cloud resources. 

Course 5:  IT Security: Defense Against the Digital Dark Arts

Introduces different computer system threats and how to safeguard against them. Provides background on encryption algorithms and how they can safeguard data.

Learner Outcomes

Upon successful completion of this course, participants will be able to:

  • Understand the inner workings of the internet, how the binary system works and how to assemble a computer from scratch, including how to choose and install an operating system.
  • Understand how applications are created and used by computers.
  • Demonstrate common problem-solving methods used by IT professionals.  
  • Understand standard protocols of transmission control and internet communications.
  • Explain the differences between various network services.
  • Demonstrate network troubleshooting tools and techniques.
  • Understand the basics of cloud computing and storage.
  • Use a graphical user interface and command-line interpreter to navigate Windows and Linux file systems.
  • Install, configure and remove software from operating systems.
  • Explain the 3 A's of information security: authentication, authorization and accounting
  • Understand how encryption algorithms and techniques work, recognizing the benefits and limitations of each.
  • Evaluate and suggest ways to minimize potential risks, helping others protect themselves through better understanding.
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