Course Description

WorkOut is a process for involving large numbers of people in process improvement. The process captures the collective creativity of an organization on critical business issues and translates those ideas into action. WorkOuts can be simple, focusing on eliminating bureaucracy and rework, or rigorous, using advanced analytical tools. GE invented WorkOut in the late 1980s, primarily to eliminate red tape and to encourage employees to get involved and take action. Increasingly, the focus of WorkOut shifted to business processes, then to customers and suppliers, then to change acceleration. By the late '90s, WorkOut had become the basis for the company's push into Six Sigma. It has since served as the foundation for GE's work on digitization and e-business.

Learner Outcomes

Upon completion, participants will be able to:

  • Iidentify business issues to be addressed and set a "stretch target" for the WorkOut
  • Understand how to conduct a WorkOut event where business leaders challenge participants to solve an important business problem or achieve a challenging goal
  • Implement approved recommendations and plans in just a few weeks using the proper structural process
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