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Course Description

Conflict in the workplace is a given; though we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole. Developing the skills to handle conflict in the workplace is essential; not only will it increase morale and productivity at work, but will be of value in all areas of life.

Learner Outcomes

Upon completion, participants will be able to:

  • Describe workplace conflict.
  • Explain how conflict can be beneficial.
  • Identify their preferred conflict resolution style.
  • Adapt their preferred style to resolve conflict.
  • Demonstrate steps to successfully resolve conflict.

Notes

This class includes the Thomas Kilmann Assessment

Required course for the Frontline Manager Certificate Program.

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Enroll Now - Select a section to enroll in

Section Title
Handling Conflict at Work
Type
Discussion/Lecture
Days
T
Time
8:00AM to 12:00PM
Dates
Aug 20, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Handling Conflict at Work
Type
Discussion/Lecture
Days
M
Time
1:00PM to 5:00PM
Dates
Oct 07, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Handling Conflict at Work
Type
Discussion/Lecture
Days
W
Time
1:00PM to 5:00PM
Dates
Oct 23, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Handling Conflict at Work
Type
Discussion/Lecture
Days
T
Time
1:00PM to 5:00PM
Dates
Feb 04, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Handling Conflict at Work
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
Apr 08, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Handling Conflict at Work
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
May 21, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00