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Course Description

It’s no secret that good leaders are also good communicators. The best leaders know that effective communication is as much about listening to others as it is about the words they speak. The importance of the exchange of information in the workplace makes effective communication skills a critical business tool and an essential employee attribute.

Learner Outcomes

Upon completion, participants will be able to:

  • Recognize the components of the communication process.
  • Identify the relevance and benefits of effective communication.
  • Use the strengths of individual communication styles to improve business and personal relationships.
  • Recognize and apply communication style to effectively communicate with individuals who use another style.
  • Identify the communication style of others and flex communication style to have productive conversations.

Notes

This class includes the Platinum Rule Assessment.

Required course for the Frontline Manager Certificate Program.

Instructors

  • Tiffany Short

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Effective Communication
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
Dec 11, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Effective Communication
Type
Discussion/Lecture
Days
T
Time
1:00PM to 5:00PM
Dates
Feb 18, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Effective Communication
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
Apr 22, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Effective Communication
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
Jun 04, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00