Share
Loading...

Course Description

Ever wonder how an encounter with a person went so bad so quickly and asked yourself, “What did I do?” Chances are that you were simply dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable. The best way to handle difficult people is to be aware and prepared for their behaviors and to develop strategies for dealing with them.

Learner Outcomes

Upon completion, participants will be able to:

  • Explain common behaviors of difficult people.
  • Describe strategies for dealing with difficult behavior.
  • Apply techniques to handle anger, hostility and conflict.
  • Develop a personal plan to better handle difficult behavior.

Notes

Required course for the Frontline Manager Certificate Program.

Applies Towards the Following Certificates

Loading...

Enroll Now - Select a section to enroll in

Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
F
Time
8:00AM to 12:00PM
Dates
Dec 11, 2020
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Virtual (Online/Discussion)
Days
F
Time
8:00AM to 12:00PM
Dates
Mar 05, 2021
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
May 12, 2021
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Virtual (Online/Discussion)
Days
W
Time
8:00AM to 12:00PM
Dates
May 12, 2021
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
F
Time
8:00AM to 12:00PM
Dates
Jun 11, 2021
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Virtual (Online/Discussion)
Days
F
Time
8:00AM to 12:00PM
Dates
Jun 11, 2021
Schedule and Location
Contact Hours
4.0
Location
  • Online
Delivery Options
Virtual Instruction  
Course Fee(s)
Course Fee non-credit $169.00