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Course Description

Ever wonder how an encounter with a person went so bad so quickly and asked yourself, “What did I do?” Chances are that you were simply dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable. The best way to handle difficult people is to be aware and prepared for their behaviors and to develop strategies for dealing with them.

Learner Outcomes

Upon completion, participants will be able to:

  • Explain common behaviors of difficult people.
  • Describe strategies for dealing with difficult behavior.
  • Apply techniques to handle anger, hostility and conflict.
  • Develop a personal plan to better handle difficult behavior.

Notes

Required course for the Frontline Manager Certificate Program.

Instructors

  • Tiffany Short
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Enroll Now - Select a section to enroll in

Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
T
Time
8:00AM to 12:00PM
Dates
Sep 17, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
F
Time
8:00AM to 12:00PM
Dates
Oct 11, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
W
Time
1:00PM to 5:00PM
Dates
Nov 20, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
T
Time
1:00PM to 5:00PM
Dates
Mar 03, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
May 06, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Dealing With Difficult People
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
Jun 18, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00