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Course Description

Difficult workplace interactions can impact productivity, morale, and collaboration. This practical course equips participants with tools to recognize challenging behaviors, understand their root causes, and respond with confidence. Through interactive exercises and real-world scenarios, learners build skills in communication, emotional regulation, and conflict management. Participants leave with a personalized action plan to navigate difficult situations more effectively and foster healthier, more productive working relationships.

Learner Outcomes

Identify common types of difficult workplace behaviors and distinguish behaviors from personal labels to improve objectivity. 
Analyze underlying motivations and triggers that drive difficult behavior and influence workplace interactions.  
Apply practical strategies to respond effectively to challenging behaviors without escalating conflict. 
Use effective communication and active listening techniques to de-escalate tension and build productive dialogue.  
Recognize reactions, triggers, and contribution to difficult situations and adjust accordingly.  

Notes

Required course for the Frontline Manager Certificate Program.
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Enroll Now - Select a section to enroll in

Section Title
Dealing with Difficult Behaviors at Work
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
Nov 19, 2026
Schedule and Location
View Details
Contact Hours
4.0
Location
Delivery Options
In Class/In Person  
Course Fee(s)
Course Fee non-credit $259.00

Section Notes

Fee-based CRN $259.00
Section Title
Dealing with Difficult Behaviors at Work
Type
Discussion/Lecture
Days
T
Time
1:00PM to 5:00PM
Dates
May 18, 2027
Schedule and Location
View Details
Contact Hours
4.0
Location
Delivery Options
In Class/In Person  
Course Fee(s)
Course Fee non-credit $259.00

Section Notes

Fee-based CRN $259.00