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Course Description

Customer service has the power to form a customer's entire perception of an organization. One bad experience can result in losing not only that customer, but future customers as well. Studies show that a satisfied customer may tell two to three people about their experience, while dissatisfied customers will tell between eight and 20. However, even an unhappy customer will become loyal if you are fast, fair and friendly in resolving their complaint.

Learner Outcomes

Upon completion, participants will be able to:

  • Define who is a customer.
  • Apply the platinum rule of customer service.
  • Handle customer complaints.
  • Create golden customers.
  • Develop a plan for service success.

 

Notes

Required course for the Frontline Manager Certificate Program.

Instructors

  • Tiffany Short
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Enroll Now - Select a section to enroll in

Section Title
Delivering Great Customer Service
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
Oct 10, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Delivering Great Customer Service
Type
Discussion/Lecture
Days
W
Time
1:00PM to 5:00PM
Dates
Nov 13, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Delivering Great Customer Service
Type
Discussion/Lecture
Days
T
Time
1:00PM to 5:00PM
Dates
Feb 25, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Delivering Great Customer Service
Type
Discussion/Lecture
Days
W
Time
8:00AM to 12:00PM
Dates
Apr 29, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00
Section Title
Delivering Great Customer Service
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
Jun 11, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $169.00