One of the most challenging aspects of management is getting the most from your staff through their individual and team performances. This course will provide a coaching framework for you to help your employees develop to their full potential. Receive tools to assess your employees' commitment and competence, to provide effective feedback and to determine the most effective coaching response for a variety of situations.
Upon completion, participants will be able to identify the benefits of coaching; identify work situations that require coaching; recognize why we resist coaching and develop action plans to overcome this; determine when it is appropriate to use quick coaching versus in-depth skills/results coaching; use a model to assess performance potential and develop appropriate responses; analyze whether coaching is the most effective response to a given situation; apply core listening and questioning skills in a coaching session; apply a coaching process to successfully deal with performance goals/issues and develop mutually agreeable plans for development/improvement; identify the characteristics of effective feedback and use a mirroring technique to provide both positive and negative feedback in a coaching situation; and use a gap analysis to determine development needs.
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