Course Description

One of the most challenging aspects of management is getting the most from your staff through their individual and team performances. This course will provide a coaching framework for you to help your employees develop to their full potential. Receive tools to assess your employees' commitment and competence, to provide effective feedback and to determine the most effective coaching response for a variety of situations.

Learner Outcomes

Upon completion, participants will be able to:

  • Identify the benefits of coaching and the work situations that require coaching
  • Recognize why we resist coaching and develop action plans to overcome this
  • Determine when it is appropriate to use quick coaching versus in-depth skills/results coaching
  • Understand what model to use when assessing performance potential and develop appropriate responses
  • Analyze whether coaching is the most effective response to a given situation
  • Learn how to apply the core listening and questioning skills in a coaching session
  • Apply the appropriate coaching processes to successfully deal with performance goals/issues and develop mutually agreeable plans for development/improvement
  • Identify the characteristics of effective feedback and use a mirroring technique to provide both positive and negative feedback in a coaching situation
  • Determine the gap analysis to use based on developmental needs
Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.