Course Description

Many leaders struggle with employees who exhibit poor performance or work habits despite repeated coaching. This course builds leaders’ skill and confidence in handling chronic performance problems.

Learner Outcomes

Upon completion, participants will be able to:

  • Learn how to focus on operational and behavioral issues and how to overcome defensive reactions, such as deflecting, blaming and redirecting.
  • Learn how to gather and use data to provide effective feedback and how to balance seeking and telling to gain commitment for improvement.
  • Practice conducting performance improvement discussions.


Communicating for Leadership Success is a prerequisite for this course. Please visit the course profile (here) to register.

This course is online and self-paced.

You will be given one month to complete the course requirements. An email confirmation will be sent to you with start and end dates.

Enroll Now - Select a section to enroll in
Section Title
Addressing Poor Performance (Online)
Jul 01, 2022 to Jun 30, 2024
Contact Hours
Delivery Options
Course Fee(s)
Course Fee non-credit $120.00