Cuyahoga Community College
ZLDR1288 - Using Emotional Intelligence to Strengthen Your Effectiveness
Course Description
Emotional Intelligence is a critical driver of leadership effectiveness, communication, and workplace performance. This interactive course helps participants build practical skills in self-awareness, self-management, social awareness, and relationship management. Through assessment, reflection, and application, learners gain insight into their emotional patterns and develop strategies to navigate challenges, strengthen relationships, and lead more effectively. Participants leave with a self-built action plan to improve collaboration, decision-making, and overall professional impact.
Learner Outcomes
Define Emotional Intelligence (EQ) and explain its impact on performance, leadership, and workplace relationships.
Assess personal EQ strengths and gaps using reflection and assessment insights.
Strengthen self-awareness and self-management by recognizing emotional triggers and regulating responses.
Demonstrate social awareness and empathy by accurately reading others and responding effectively.
Apply relationship management strategies to improve communication, influence, and collaboration.
Develop a practical action plan with targeted strategies to improve EQ in real-world situations.
Notes
This course is part of the Experienced Manager Certificate.Applies Towards the Following Certificates
- Experienced Manager Certificate Program (2.8 CEUs) : Experienced Manager Certificate Program