Emotions play a critical role in the quality of our professional and personal lives. Emotional intelligence (EQ) is defined as a set of competencies that allows one to demonstrate the ability to recognize one’s behaviors, moods and impulses and how to best manage them according to the situation. Based on the bestselling book by Travis Bradberry and Jean Greaves, Emotional Intelligence 2.0 delivers a step-by-step process for increasing EQ by improving the use of the four EQ skills — self-awareness, self-management, social awareness and relationship management — in order to exceed goals and achieve full personal potential. This course will help learners understand EQ skills and make plans to enhance how they use them on the job.
Upon completion, participants will be able to define EQ and identify the four corresponding skills; understand personal levels of EQ via the EQ appraisal; isolate strategies to improve EQ; engage in meaningful discussions and improve understanding of how EQ skills can be applied in daily life; create an action plan for EQ improvement.