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Course Description

Emotional Intelligence (EQ) is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods and impulses and to manage them according to the situation. This course provides tools for becoming emotionally intelligent in the workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems and use humor to build rapport in tense situations.

Learner Outcomes

Upon completion, participants will be able to:

  • Define EQ and identify the four corresponding skills.
  • Understand personal levels of EQ via the EQ appraisal.
  • Isolate strategies to improve EQ.
  • Engage in meaningful discussions and improve understanding of how EQ skills can be applied in daily life.
  • Create a personal action plan.

Notes

This course is part of the Experienced Manager Certificate.
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Enroll Now - Select a section to enroll in

Section Title
Emotional Intelligence (EQ) 2.0
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
Oct 17, 2019
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $199.00
Section Title
Emotional Intelligence (EQ) 2.0
Type
Discussion/Lecture
Days
Th
Time
1:00PM to 5:00PM
Dates
May 07, 2020
Schedule and Location
Contact Hours
4.0
Delivery Options
Course Fee(s)
Course Fee non-credit $199.00