Course Description

This eight-week course prepares quality professionals for the exam that leads to Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification from the American Society for Quality. Sample questions will be reviewed throughout the course to give students a feel for the exam.

Course Outline

Review significant sections of the CMQ/OE Body of Knowledge, including:

  • Leadership
  • Teams/team processes
  • Code of ethics
  • Strategic planning
  • Stakeholder analysis
  • Management skills
  • Communication skills
  • Project management
  • Quality systems
  • Quality management tools
  • Measurement/metrics
  • Customer and supply management


Preparation for CMQ/OE certification exam.
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