ZLSS1097 - Eight Disciplines (8D) Problem-Solving Team Approach

Course Description

The 8 Disciplines (8D) problem-solving model was implemented by Ford in the 1980s as part of its Team Oriented Problem Solving (TOPS) program. 8D is a robust and structured approach to identifying, correcting and eliminating recurring problems. Though it originated in the automotive sector, it can be applied to any industry. This course provides an overview of the formalized 8D problem-solving approach, utilizing the most frequently used techniques. Students will learn how to select the techniques that work best for different types of problems. Practical exercises will show students how to use the techniques effectively and become a culture of thinkers. 8D provides team synergy and offers strategies to identify the root cause and implement containment actions as well as corrective and preventive action plans to get rid of the problem.

Learner Outcomes

Upon completion, participants will be able to:

• Follow the 8D problem-solving process using critical thinking and logic skills.
• Define and analyze problems by completing a problem statement, analyzing the current situation and collecting information and data.
• Select and implement solutions with assistance from team members, select decision-making tools, implement solutions, measure results and communicate changes.

Notes

Students will be asked to bring work-related problems to the classroom to work on during the hands-on practical experiences, where they will apply 8D tools and techniques and determine possible area(s) for improvement.