Cuyahoga Community College
ZLAW1207 - Dispatch Communications
Course Description
U.S. Labor Statistics report the
median salary for a Public Safety
Telecommunicator in Ohio was
$50,730 in May 2024.
Classroom and hands-on training at the Public Safety Training Center
Western Campus
Saturdays & Sundays only, 8:30 AM – 5:00 PM
August 31 - November 23
Training includes:
Handling multiple simulated calls with scenarios in law/fire/EMS
Keyboarding, listening, & responding to actual 911/non-emergency calls
Skill-building exercises using computer-aided dispatch (CAD)
Introductory course to emergency medical dispatch (EMD)
Skills assessment exam in preparation for Dispatcher Civil Service Exam
Alert, Lockdown, Inform, Counter, Evacuate (A.L.I.C.E.) training
Job readiness and professionalism
Course Outline
Program Requirements:
18 years of age or older
High School Diploma/GED
Tri-C’s Adult Diploma Program helps you obtain a high school diploma
AND a Dispatcher certificate AT NO COST. Call 216-987-3044 for
information and eligibility requirements.
Program Cost:
$1,700.00 Includes textbook, class materials, polo shirt, & test fee
The Tri-C Foundation helps eligible Dispatch Communications students
by covering a portion of the tuition with a Workforce Training
Scholarship. Call 216-987-3347 for information and eligibility
requirements.
Class Dress Code:
- White polo shirt (short or long sleeves) until academy polo is provided in class
- Navy or black pants (no leggings or yoga pants)
- Dark-colored shoes and socks
- Academy jackets are optional and may be purchased separately (approx. $40)
Learner Outcomes
- National Emergency Communications Certification focused on Police, Fire & EMS
- Certification in FEMA ICS-100 Incident Command System & industry-related subjects
- Tri-C Certificate of Completion
Notes