ZLAW1207 - Dispatch Communications

Course Description

This course is designed for individuals either currently employed or seeking employment as a dispatcher or an employee in the public safety field. Completion of this course will improve your skillset and enhance your resume!  Our professional instructors network with area agencies looking to hire and students will be included in a database alerting them of job opportunities. Dispatchers are in demand! Register today. 

FALL 2026 COURSE DATES:

Saturday, August 22nd, 12:00 PM - 3:00 PM    Mandatory Orientation

Saturday, August 29th - Sunday, November 22nd, 8:30 AM - 5:00 PM   (Weekends only, no classes Labor Day weekend.)                                                                                                                       

Held at the Public Safety Training Center/Western Campus  

Classroom and hands-on training includes:

• Handling multiple simulated calls with scenarios in law/fire/EMS
• Keyboarding, listening, & responding to actual 911/non-emergency calls
• Skill-building exercises using computer-aided dispatch (CAD)
• Introductory course to emergency medical dispatch (EMD)
• Skills assessment exam in preparation for Dispatcher Civil Service Exam
• Alert, Lockdown, Inform, Counter, Evacuate (A.L.I.C.E.) training
• Job readiness and professionalism

Course Outline

STEP 1 – Do you meet Program Requirements?                                    

18 years old    

High School Diploma or GED

STEP 2 – Have you attended a class at Tri-C within the last 11 months?  If not:

Start Application (click link) to get your Student ID (S#) now.  You’ll need it to register! 

STEP 3 – Email the Admissions & Enrollment Center at Westregistration@tri-c.edu                                          

Request to be registered for DISPATCH COMMUNICATIONS COURSE #ZLAW1207-40121 and be sure to include your full name, S#, and current phone number. 

STEP 4 – Course Fee is $1,700.00  Includes textbook, class materials, test fee, and polo shirt

Contact Tonya.Grubjesic@tri-.edu  or  Traci.Turner@tri-c.edu  to make payment arrangements.  Payment must be made by August 6th!

Class Dress Code: 

• White polo shirt (short or long sleeves) until academy polo is provided in class
• Navy or black pants (no leggings or yoga pants)
• Dark-colored shoes and socks

• Academy jackets are optional and may be purchased separately (approx. $40).  The Training Coordinator will contact you once your registration is confirmed.

Learner Outcomes

 Program Completion:

• National Emergency Communications Certification focused on Police, Fire & EMS
• Certification in FEMA ICS-100 Incident Command System & industry-related subjects
• Tri-C Certificate of Completion

For more information, contact the Training Coordinator at:  Meegan.McKenna@tri-c.edu or 216-987-3031

Notes

Tri-C’s Adult Diploma Program helps you obtain a high school diploma AND a Dispatcher certificate AT NO COST.                             

Call 216-987-3044 for information and eligibility requirements.

The Tri-C Foundation helps eligible Dispatch Communications students by covering a portion of the tuition with a Workforce Training Scholarship.  Call 216-987-3347 for information and eligibility requirements.