ZLAW1207 - Dispatch Communications

Course Description

Career Outlook

The industry profile for dispatchers is positive! Estimates from the U.S. Bureau of Labor Statistics* indicate continued growth of occupational opportunities and wages for Public Safety Telecommunicators throughout Ohio. Our professional instructors are continually networking with agencies looking to hire and will provide support along your career path. Enroll now to improve your communication skills and gain the practical knowledge and confidence required to work in police and fire departments, hospitals, ambulance services, call centers, colleges, or trucking and freight companies.  

Dispatch Communications is a 12-week course (192 hours) held on Saturdays and Sundays only, 8:30 a.m. – 5 p.m., in the KeyBank Public Safety Training Center on the Western Campus. It’s designed to prepare U.S.-based students to take a national exam that leads to job placement and combines demo and hands-on training in the classroom, including:

• Practice handling single/multiple simulated calls with scenarios in law, fire and EMS using 911 dispatch software
• Exercises to learn to read maps effectively
• Keyboarding, listening and responding to actual 911 and nonemergency calls
• Skill-building exercises using computer-aided dispatch (CAD)
• Basic introductory course to emergency medical dispatch (EMD)
• Skills assessment exam to prepare students for Dispatcher Civil Service Exam
• Training on how to mitigate active threats
• Incident Command Training with FEMA ICS 100

Course Outline

Program Requirements

• High school or GED diploma or enrollment in an Adult Diploma Program (adult-diploma-program)
• 18 years old or older; if under 18, pre-approval from program director

Program Cost

• $1,700.00** Includes textbook, class materials and certification test fee (paying-for-college)

• THIS COURSE IS NOT ELIGIBLE FOR FINANCIAL AID
• Workforce Training Scholarships (workforce-training-scholarships) or earn-while-you-learn opportunities may be available (ATA Program)

Class Dress Code

• White polo shirt (short or long sleeves) until academy polo is provided
• Navy or black pants (no leggings or yoga pants) 
• Dark-colored shoes and socks                                                 
• Academy jacket (approximately $40)

Learner Outcomes

Program Completion 

Upon completion of the program, students will receive the following certifications:

• National Emergency Communications Certification
• Certification in 911 Telecommunications, including Police, Fire and EMS
• Certification in FEMA-ICS 100, Active Shooter, A.L.I.C.E. and Keyboarding
• Tri-C Certificate of Completion

Notes

REGISTER TODAY

to stand out among other job candidates by enhancing your qualifications with a Tri-C Certificate of Completion in Dispatch Communications!

Call Advanced Training Coordinator Meegan McKenna at 216-987-3031 for more information.

*[Source:  U.S. Bureau of Labor Statistics, Occupational Employment and Wages, May 2023] **Program costs are subject to change without notice. This course does not meet the criteria for either the student or visitor visa rules with regards to studying. Course dates are subject to change.