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Course Description

With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. Everyone must develop new interpersonal skills to break down barriers and work effectively across generational lines.

This course turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.

Learner Outcomes

Upon completion of this course, participants will be able to:

  • Define key characteristics of the four generations in the workplace.
  • Spotlight issues and situations influenced by generational differences.
  • Demonstrate how to apply the M.E.E.T. model in working effectively across generations.
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