Course Description

This course prepares the student to take the IP Telephony Troubleshooting exam, which is one of the qualifying exams for the Cisco Certified Voice Professional certification. Presented in this class will be the information and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. Also presented will be design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.

Course Outline

Implement troubleshooting methods to resolve issues in complex IPT networks; Troubleshoot common CallManager configuration, integration, and operation problems.; Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.; Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.; Troubleshoot common Unity configuration, integration, and operation issues and problems.; Understand Cisco TAC as a troubleshooting and escalation tool.
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