Course Description

This course prepares the student to take the Integrating Cisco Unified Communications Applications (CAPPS) v8.0 exam, which is one of the qualifying exams for Cisco Certified Network Professional Voice (CCNP Voice). Presented in this class will be Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. These describe voice messaging deployment, Cisco Unified Presence, and troubleshooting. Through hands-on labs the student will configure and integrate the call management and voice mail systems of Cisco. The student will also learn about Cisco Unity Connection, Cisco Unified Communications Manager (CUCM), Cisco Unity Express, CUCM Express, Cisco Unified Personal Communicator (CUPC) client with desk phone control, and Unity Connection for CUPC access.

Course Outline

Integrate Cisco Unity Connection with CUCM; Unity Connection System Settings, Schedules, and Distribution Lists; Integrate Unity Connection with Microsoft Active Directory; Use Cisco Unity Connection Partitions and Search Spaces; Implement Cisco Unity Connection Call Management; Configure Cisco Unity Connection Users, Class of Service, and Roles; Set Up Message Notification; Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express ; Integrate Cisco Unity Express with CUCM Express ; Unity Express System Settings, Schedules, and Distribution Lists; Configure Cisco Unity Express Users and Class of Service; Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging; Configure the Cisco Unity Express AutoAttendant; VPIM; Cisco Unified Presence; Cisco Unified Presence and How to implement Cisco Unified Personal Communicator; Configure CUPC Clients for Presence and Desk Phone Control; Deploy IP Phone Messenger; Configure Unity Connection Integration with Call Manager; Troubleshoot Cisco Unified Presence
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