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Course Description

The Work Place Essentials Soft Skills Bundle will give participants a variety of skills needed for customer and business support. Participants will be provided with a strong skill set including dealing with difficult customers, generating return business and teamwork within the company. Within these workshops students will learn business ethics and etiquette, change management, civility in the workplace, customer service and support, conflict resolution, networking, risk assessment, safety in the workplace and teamwork and team-building skills. Aligning these characteristics with corporate standards will make participants stand out and become leaders throughout their company.

Course Outline

  • Appreciative Inquiry
  • Business Acumen
  • Business Ethics
  • Business Etiquette
  • Change Management
  • Civility in the Workplace
  • Conflict Resolution
  • Customer Service
  • Customer Support
  • Cybersecurity
  • Delivering Constructive Criticism
  • Developing Corporate Behavior
  • Handling a Difficult Customer
  • Networking Outside the Company
  • Networking Within the Company
  • Risk Assessment and Management
  • Safety in the Workplace
  • Team Building for Managers
  • Teamwork And Team Building

Notes

Participants will have 12 months to complete this online, self-paced course.

All necessary course materials are included.

 

System Requirements:

Internet Connectivity Requirements:

  • Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (Webinar / Live Online sessions)
Operating System Requirements:
  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online-based courses.

Web Browser Requirements:
  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla Firefox
  • Latest Microsoft Edge
  • Latest Apple Safari
Basic Software Requirements (recommended):
  • Office suite (Microsoft Office, OpenOffice or LibreOffice)
  • PDF reader program (Adobe Reader, Foxit)
  • Courses may require other software that is denoted in the above course outline.
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Enroll Now - Select a section to enroll in
Section Title
Human Skills - Work Place Essentials Bundle (Online)
Type
Online
Dates
Jul 01, 2023 to Jun 30, 2025
Contact Hours
152.0
Delivery Options
Online  
Course Fee(s)
Course Fee non-credit $215.00