Course Description

This online course gives participants an in-depth understanding of various knowledge areas required of banking professionals. Learn about various banking products and operational aspects, as well as technology and regulatory requirements, and gain essential management and operational technology skills. Key knowledge areas: Banking essentials, Banking products, Foreign exchange management, Trade finance, Operational aspects, Banking technology, and Regulatory environment.

Course Outline

Topics include:

Banking essentials

  • Overview of the financial system
  • Role of banks
  • How banks operate (from managing assets to managing liabilities)
  • Understanding the relationship between a bank and customer
  • Types of customers
  • Types of bank accounts
  • Negotiable instruments (checks, bills of exchange, etc.)

Banking products and services

  • Consumer lending products
  • Consumer credit terminology
  • Overview of lending process
  • Various product features and benefits

Deposit products

  • Various product features and benefits
  • Credit card operations
  • Fee-based banking services
  • Services such as demat accounts
  • Financial planning products/services

Foreign exchange management

  • Overview of foreign exchange markets
  • Foreign exchange dealings
  • Exchange rate mechanisms
  • Foreign exchange operations

Trade finance

  • International trade services
  • Modes of international trade
  • Documentary credit
  • Documentary collections
  • Important trade documents
  • Trade finance
  • Risks in international trade

Operational aspects

  • Bookkeeping and accounting
  • Teller functions

Banking technology

  • Overview of banking technology/software
  • Using technology for speed, efficiency and accuracy
  • Electronic banking services and emerging trends
  • Plastic wallet technology
  • Tools for managing customer data
  • Security issues and systems audit
  • Training/simulation of actual banking software

Regulatory environment

  • Regulatory framework for banking
  • Know your customer/anti-money laundering guidelines
  • Regulatory framework for international trade

Project: An independent research assignment that demonstrates knowledge and competence in bank operations.


Participants will have 12 months to complete this online course. 


System Requirements:

Internet Connectivity Requirements:

  • Cable and DSL internet connections are recommended.

Hardware Requirements:

  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.

Operating System Requirements:

  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.

Web Browser Requirements:

  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.

Software Requirements:

  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.

Web Browser Settings:

  • Accept cookies.
  • Disable pop-up blocker.
Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.