Course Description

From the first meeting to the final greeting, the success or failure of event professionals depends on providing exceptional customer service. A satisfied client has a much greater incentive to recommend us to others. Exemplary service also contributes to customer loyalty and and is a competitive differentiator in any industry. An exceptional service experience does not simply involve a friendly smile or an easy exchange it results from deeply understanding your customers expectations and responding accordingly in the service moment.

Learner Outcomes

Upon completion, participants will be able to:

  • Differentiate and elevate service to become a preferred partner.
  • Design service standards and organizational processes to deliver consistent customer service.
  • Display communication skills for effective messaging to clients.
  • Gauge the needs, wants and emotions of customers at an individual level.
  • Understand the importance of a first impression.
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations.
  • Anticipate client questions and use them as an opportunity to exceed customer expectations.
  • Reassure clients that you are truly listening and are empathetic to their concerns.

Enroll Now - Select a section to enroll in

Section Title
Customer Service in the Hospitality Industry
6:30PM to 9:00PM
May 19, 2020
Schedule and Location
Contact Hours
Delivery Options
Course Fee(s)
Course Fee non-credit $59.00