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Course Description

Learn the nuts and bolts of communication, the listening game and how to play by the rules of service.  

Notes

Presented by: Nada Djordjevich

Four-Part Customer Service Professional Series:

  • Module 1: Service Essentials 
  • Module 2: Connecting With Customers 
  • Module 3: Proactive Service 
  • Module 4: Service Recovery 
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