Cuyahoga Community College
ZLDR8946 - Effective Communication
7234869
Delivery Options
Virtual Instruction
and
In Class/In Person
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Course Description
This course is designed to provide participants with tips and techniques for overcoming the barriers to effective communication. It utilizes the Platinum Rule model and assessment as a lens for participants to analyze their own communication experiences and how their behavioral/communication style affects their communication with others (note that in this course, behavioral style will often be referred to and discussed as “communication style”). The Platinum Rule assessment sorts participants into one of four primary behavioral styles—Directors, Thinkers, Relaters, and Socializers. In addition to reflecting on their own communication patterns, participants will practice identifying the behavioral style and communication needs of others and flexing their communication style to meet those needs, leading to more productive conversations.Learner Outcomes
- Use the strengths of individual behavioral/communication styles to improve business and personal relationships.
- Recognize and apply behavioral/communication style to effectively communicate with individuals who use another style.
- Identify the communication style of others and flex behavioral/communication style to have productive conversations.
Notes
Required course for the Corporate College Leadership Certificate Program.
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