Course Description

Good leaders have a common trait: they are good communicators. The best leaders understand that effective communication is not only about the words they say, but also about listening to others. Effective communication skills are vital for the workplace, as they enable the flow of information and make employees more valuable. 

Learner Outcomes

  • Recognize the components of the communication process. 
  • Identify the relevance and benefits of effective communication. 
  • Use the strengths of individual communication styles to improve business and personal relationships. 
  • Recognize and apply communication style to effectively communicate with individuals who use another style. 
  • Identify the communication style of others and flex communication style to have productive conversations. 


  • This class includes the Platinum Rule Assessment. 
  • Required course for the Corporate College Leadership Certificate Program. 
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