Course Description

Problem-solving and decision-making is essential for leaders in our current world. Effective problem solvers and decision makers combine innovation and creativity with practical tools to comprehend and diagnose problems and identify and implement solutions. In this session, participants will learn how to use tools to diagnose the cause and generate effective solutions.  

Learner Outcomes

  • Understand the "5 Whys" of root cause analysis and translate into every day problem-solving. 
  • Understand best practices to creative problem-solving. 
  • Learn and apply problem-solving techniques. 
  • Prioritize and evaluate possible solutions. 
  • Understand the importance of teamwork and dialogue while problem-solving. 
  • Apply the concepts of problem-solving into management practices. 


Required course for the Corporate College Leadership Certificate Program. 
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