Cuyahoga Community College
ZLDR8949 - Coaching Performance & Enablement
Course Description
This course is designed to equip participants with the tools to hold productive performance conversations, self-reflect on their performance, and utilize emotional intelligence (EQ) in their daily interactions. Participants will learn to implement systematic approaches to performance enablement, engage in meaningful discussions, and avoid common conversational pitfalls, ultimately fostering a supportive and high-performing work environment.
Course Outline
- Participants will receive an emotional intelligence assessment and are expected to complete the assessment prior to the start of the course.
Learner Outcomes
Identify common types of difficult workplace behaviors and distinguish behaviors from personal labels to improve objectivity.
Analyze underlying motivations and triggers that drive difficult behavior and influence workplace interactions.
Apply practical strategies to respond effectively to challenging behaviors without escalating conflict.
Use effective communication and active listening techniques to de-escalate tension and build productive dialogue.
Recognize reactions, triggers, and contribution to difficult situations and adjust accordingly.
Notes
- Required course for the Corporate College® Leadership Certificate and Corporate College® Leadership Certificate with Artificial Intelligence.
- Receive a Digital Credential through Credly upon completion of the course: Click here for more information.
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