Course Description

Ongoing performance development involves establishing a systematic process that leaders can use to support employees. This process focuses on creating clear expectations for individual performance based on the organization’s goals. The goal of this session is to help leaders improve their people development skills by implementing a performance management system that helps every employee achieve their peak performance potential. 

Emotional Intelligence (EQ) is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods and impulses and to manage them according to the situation. This course provides tools for becoming emotionally intelligent in the workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems and use humor to build rapport in tense situations. 

Differentiate between ongoing performance development and annual performance appraisals. 

Learner Outcomes

  • Recognize the benefits of a systematic approach to performance management. 
  • Create a performance management plan. 
  • Establish objective measurements of performance. 
  • Hold productive performance conversations and avoid conversation minefields. 
  • Evaluate your own performance as a developer of your employees. 
  • Define EQ and identify the four corresponding skills. 
  • Understand personal levels of EQ via the EQ appraisal. 
  • Isolate strategies to improve EQ. 
  • Engage in meaningful discussions and improve understanding of how EQ skills can be applied in daily life. 
  • Create a personal action plan. 


  • This class includes the book EQ2.0. 
  • Required course for the Corporate College Leadership Certificate Program. 
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