Cuyahoga Community College
ZLDR8951 - Conflict Resolution
7235383
Delivery Options
Online
and
In Class/In Person
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Course Description
This course is designed to equip participants with essential conflict resolution strategies, fostering healthy communication and proactive conflict prevention. Participants will learn to understand and manage difficult behaviors, ensuring a harmonious and productive workplace. Through interactive and practical exercises, this course provides actionable insights for resolving conflicts effectively.Course Outline
- Participants will receive the TKI assessment and are expected to complete the assessment prior to the start of the course.
Learner Outcomes
- Describe workplace conflict.
- Explain how conflict can be beneficial.
- Identify and adapt conflict resolution styles.
- Demonstrate steps to successfully resolve conflict.
Notes
- Required course for the Corporate College® Leadership Certificate and Corporate College® Leadership Certificate with Artificial Intelligence.
- Receive a Digital Credential through Credly upon completion of the course: Click here for more information.
- After enrolling, be sure to check the spam/junk folder for updates and communications.
- Review Registration/Refund/Cancellation Policies
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