Course Description

Culture is all around us. It influences every person’s thoughts, beliefs, perceptions, feelings and behaviors. Because our interactions with people are open to a wide range of interpretations that depend upon each individual’s cultural background, we must build the skills necessary to effectively communicate across cultural boundaries.   

Cultural intelligence is a key determinant of how successful you are in communicating across cultures. This course provides an overview of the knowledge, awareness and skills necessary to develop cultural intelligence, thereby increasing the effectiveness of your cross-cultural communication and helping you create respectful, responsive and inclusive experiences for people from different cultural backgrounds.  

Learner Outcomes

Upon completion, participants will be able to:

  • Understand culture and cultural intelligence.
  • Demonstrate strategies for developing cultural intelligence.
  • Identify the influence of culture in interpersonal interactions.
  • Identify ways to adapt behavior to fit the needs of people from different cultural backgrounds.
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