Course DescriptionEvery workplace includes people with different strengths, weaknesses, ideas and communication styles. As a result, even the most collegial of teams will disagree and face conflict. When this conflict is anticipated, strategically approached and addressed with the long-term relationship in mind, it can serve as an immense opportunity for growth and innovation. An important part of developing an inclusive workplace is providing employees with the opportunity to develop skills for effective communication across differences and for resolving diversity conflict in a respectful manner. This course explores differences in communication styles that stem from individual communication preferences and cultural differences. Participants will gain skills and strategies for managing diversity-related conflict.
Upon completion, participants will be able to:
- Articulate the difference between conflict due to diverse perspectives vs. conflict due to oppressive interpersonal and workplace dynamics.
- Assess how their culture might influence their conflict style.
- Demonstrate knowledge around types of oppressive behavior that may lead to workplace conflict.
- Demonstrate best practices for culture-based conflict resolution.